Top MarTech News From the Week of June 2nd: Updates from Optimove, Semrush, Qualtrics, and More

The editors at Solutions Review have curated this list of the most noteworthy MarTech news from the week of June 2nd. This round-up covers announcements and updates from companies like Optimove, Semrush, Qualtrics, and more.

Keeping tabs on the most relevant CRM and MarTech news can be time-consuming. As a result, our editorial team aims to summarize the week’s top headlines in the marketing technology landscape. The Solutions Review editors will compile a weekly round-up of vendor product news, mergers and acquisitions, venture capital funding, talent acquisition, and other noteworthy MarTech news. With that in mind, here is some of the top MarTech news from June 2nd.

Top MarTech News From the Week of June 2nd, 2023

Highspot Details its Spring ’23 Product Release

Highspot, a sales enablement platform provider, has announced details on its Spring ’23 release, introducing new product capabilities and services to help customers infuse their sales processes with “operational rigor.” These capabilities include generative AI functionality to boost sales enablement productivity, enterprise-class training services, coaching for sales reps, and resources to help revenue teams expand their expertise, showcase enablement impact, and more.

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monday.com Launches a New Solution for Product and Development Teams

monday.com, a work operating system (WorkOS) provider, has launched monday dev out of its beta status. The new product offering is built on the monday.com Work OS. It is designed to provide product and development teams with the tools to manage development processes, improve collaboration, bridge company siloes, automate manual tasks, and achieve their goals. Specific features include Kanban views, product lifecycle management, agile reporting tools, ready-made templates, and seamless integrations with tools like GitHub, GitLab, Slack, Zendesk, Gmail, Microsoft Teams, and BitBucket.

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Optimove Releases Findings From its 2023 Survey of Business to Consumer Marketers

Optimove, a Customer-Led Marketing Platform provider, has released the finding from the Optimove 2023 Survey of Business to Consumer Marketers, which queried over two-hundred senior-level B2C marketing executives in the second quarter of 2022. The results reveal that 54 percent of executives have allocated over half their marketing budget toward acquiring new customers, with 13 percent allocating more than half of their budget to customer retention. The remaining 33 percent of survey respondents reported that they split their market budget evenly between customer acquisition and retention.

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Pipedrive Expands its Call Center Capabilities with New Integrations

Pipedrive, a sales CRM solution for small businesses, has announced two new advanced integration with CloudTalk and JustCall to help customers streamlines their sales communications and make business calls more efficient. These new call center integrations will enable users to make calls from anywhere in Pipedrive, enrich contacts with recordings of interactions, send and receive SMS, access click-to-call functionality from anywhere in the platform, and display caller details whenever they receive an inbound call from a contact.

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Qualtrics Announces the General Availability of its Customer Journey Optimizer Solution

Qualtrics, an experience management (XM) solution provider, has announced the general availability of its Customer Journey Optimizer. It is a new solution to help companies identify friction points, spotlight critical moments in the customer journey, and prioritize actions to improve customer experiences. The Customer Journey Optimizer is powered by Qualtrics Experience iD and is designed to create a single omnichannel view of the customer journey, allowing users to see exactly what stage a customer is in, identify where friction is occurring, analyze data to see how issues are affecting customer segments across channels, and more.

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Semrush and Kompyte Release a Generative AI Tool for Competitive Intelligence

Semrush, a digital marketing tool provider, and Kompyte, a competitive intelligence platform, have announced the release of Kompyte GPT, an advanced generative AI technology designed to “revolutionize” the competitive intelligence landscape. Kompyte GPT combines Semrush’s digital marketing expertise with Kompyte’s tracking technology to help companies automatically generate industry-specific Battlecards, keep those Battlecards up-to-date in real-time, receive daily insights on competitors, seamlessly handle objections with automation, and identify critical weaknesses or insights by analyzing product reviews, likes, and dislikes.

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Expert Insights Section

Watch this space each week as the Solutions Review editors will use it to share new articles from the Expert Insights Series, Contributed Shorts videos, Expert Roundtable videos, event replays, and other curated content to help you gain a forward-thinking analysis and remain on-trend with changing industry expectations. All to meet the demand for what its editors do best: bring industry experts together to publish the web’s leading insights for enterprise technology practitioners.

Is Your Business Ready for Phygital? Top Considerations for CX Leaders, by Rebecca Jones of Mosaicx

As part of Solutions Review’s Expert Insights Series, Rebecca Jones, the General Manager of Mosaicx, unpacks the critical considerations for brands looking to use immersive phygital experiences to elevate their CX. In the article, Jones outlines the importance of artificial intelligence (AI), omnichannel experiences, personalization, augmented reality (AR), virtual reality (VR), data strategies, and the human touch.

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Google Optimize Sunset: Five Questions to Ask When Finding a Replacement, by Carsten Schou Hjæresen of Valtech

As part of Solutions Review’s Premium Content Series, Carsten Schou Hjæresen, the EMEA VP of Marketing Technology at Valtech, outlines some of the critical questions businesses should be asking as they work toward finding a replacement platform for Google Optimize after it takes its final bow this year. The questions cover subjects like linking optimization to KPIs, optimizing the customer funnel, and scaling.

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For consideration in future news round-ups, send your announcements to wjepma@solutionsreview.com.