8 of the Best CRM Tools and Platforms for Remote Teams

The editors at Solutions Review have compiled a list collecting some of the best CRM tools and platforms for companies with remote teams to consider. Solutions Review participates in affiliate programs. We may make a small commission from products purchased through this resource.

With the right CRM software, remote teams can improve how they manage customers, access client information, identify needs, develop meaningful customer experiences, generate targeted marketing campaigns, maximize employee productivity, optimize processes, and ensure workers have the resources they need to do their job when they need them. However, selecting a CRM software solution can be complicated and time-consuming, especially since remote teams must adapt to changing market trends, regulations, and customer and employee expectations.

To help, the Solutions Review editors have compiled the following list of top-rated CRM solutions for companies with remote teams to consider. Our editors selected these based on each provider’s Authority Score, a meta-analysis of user sentiment through the web’s most trusted business software review sites, and our proprietary five-point inclusion criteria.

The Best CRM Tools and Platforms for Remote Teams

monday.com

Description: Monday is a cloud-based, scalable, and flexible project management software for companies of all sizes. With Monday’s CRM solution, companies can create a custom platform using ready-made templates and tailor sales pipelines, workflows, and processes to meet business needs and drive growth. The integrated sales and marketing CRM includes sales pipeline visualizations, centralized data management, mobile access, workflow automation, customer tracking, custom automations, pipeline management, custom dashboards, and a collection of integrations.

Zendesk

Description: Zendesk provides customers with a CRM focused on customer service and sales needs. With Zendesk Sell, a sales CRM platform, users can access sales automation software, pipeline visualization and management tools, mobile access, lead management, reporting capabilities, and more. Alongside its sales and service solutions, Zendesk includes an employee experience offering that can help remote and hybrid teams by automating HR workflows, prioritizing employee requests, creating knowledge centers so employees can find answers to their questions, and identifying trends to improve employee support systems.

ClickUp

Description: ClickUp is a task and project management application designed to help teams of all sizes plan, organize, and collaborate from a single, customizable app. The software has hundreds of project management and CRM features to help companies plan, organize, and collaborate on strategies. For example, remote teams can use ClickUp’s features to track progress across projects, monitor work in real-time, manage employee workloads, promote collaboration, automate tasks, set priorities for different departments, and integrate with all the tools they’re already using, like Zoom, DropBox, Slack, and others.

Zoho CRM

Description: Zoho is a multinational company specializing in software development, cloud computing, and web-based business tools. It offers products and applications across major business categories, including marketing, sales, customer service, email, human resources, financial, management, business intelligence, and other back-office operations. Zoho’s CRM solution suite includes a platform curated to the needs of remote sales teams. Capabilities include video collaboration tools, telephony, real-time prospect alerts, email management, 360-degree customer views, in-depth analytics, and integrations with web meeting and conferencing applications like BlueJeans, GoToMeeting, Zoom Meeting, Cisco WebEx, Zoho Meeting, and more.

Salesforce

Description: Salesforce offers one of the most expansive and complete CRM products. The platform includes the company’s sales and marketing applications, most notably the Sales and Marketing Clouds, Service Cloud, Analytics Cloud, App Cloud, and IoT service. Salesforce is fully mobile, and its Complete Customer Management Solution is well-renowned for being a best-in-class offering for businesses across industries. Remote teams can customize Salesforce’s scalable platform with the features and integrations their users need to address challenges, manage customer relationships, and drive success.

Bitrix24

Description: Bitrix24 is a low-cost CRM software with marketing automation, customer support, and client management features. In addition to being available in the cloud and on-premise, Bitrix24 is accessible on desktop and mobile devices. The Bitrix24 platform also includes the capabilities businesses need to run their operations online, whether at home, in the office, or on the go. These include online communication tools, teleconferencing functionality for up to forty-eight people, employee management, unified online workspaces, project management, business process automation, and more.

HubSpot

Description: HubSpot is one of the most well-known and popular CRM software platforms, as most of the companies in the marketing world have partnerships or integrations with the company’s CRM solution suite. Alongside that CRM suite, HubSpot offers a marketing, sales, customer service, operations, and content management system (CMS) solution. HubSpot also offers a free version of its CRM platform outfitted with scalable features for sales teams, marketers, business owners, operations, and customer service, so remote teams of all sizes can focus on creating meaningful customer relationships, closing sales, and growing their brand.

Copper

Description: Copper is a marketing and CRM solution for Google Workspaces designed to help entrepreneurs, startups, and small teams grow their businesses from a single, centralized system. The small business CRM platform includes tools for automated data entry, capturing contact information, updating databases, increasing collaboration, and connecting a brand’s files, docs, emails, notes, contracts, and invoices in one place. Copper can also integrate with popular tools like Google, HubSpot, MailChimp, Dropbox, LinkedIn, Slack, and other platforms, so remote teams can stay connected wherever they are.